Subscription

How would I subscribe to skybookGA™?
What are the different subscription levels for skybookGA™?
How do I change my subscription level?
How much does a subscription to skybookGA™ cost?

Technical

The buttons down the left hand side of skybookGA™ disappear when I put my mouse over them.
I sometimes find skybookGA™ hangs up and stops responding.
I have difficulty viewing briefing information onscreen as PDF documents using Adobe Reader.
When I log in skybookGA™ asks me to download Adobe Reader, but it is already installed on my computer.
I can't see all the skybookGA™ website, I am missing some of the presentation. Why is this?

When I try to log in, skybookGA™ tells me to change my pop-up blocker settings. Why is this?

Help & Support

Where can I find help for skybookGA™?
What is your support policy?

Use of skybookGA™

As a new user, can I put in the lat & long coordinates for a private strip?
Where do you obtain your data from?
As a subscriber can I use skybookGA™ on another PC other than the one I registered on?

 


 

Answers : Subscription

How would I subscribe to skybookGA™?
Click on the button labelled 'Subscribe' in the top right hand corner of the page. From there you will be guided through the steps required to subscribe. You will be asked to enter your details, the level of subscription you require and your desired payment method. An email is then sent to your email account confirming your details. Simply click on the link at the bottom of the email to confirm your subscription and you will be directed to the skybookGA™ login page.
What are the different subscription levels for skybookGA™?
There are two different subscription levels available, 'Standard' and 'Planner'.

The 'Standard' level of subscription provides a wide range of features, including Area Brief, Great Circle Route Briefing, international METAR/TAF, AIRMETS, GAMETS, international SNOWTAM, Danger Areas, World Airfield Lookup, NATTRACKS and access to the UK AIP. A range of MET charts are also provided including 214/215 forms, international SIGWX charts and international Spot Winds/Temp charts.

The 'Planner' level of subscription provides all of the features included with the standard subscription and a lot more, providing you with the most comprehensive and adaptable briefing service available. The extra features include Personal Route Brief, Route Visualiser, FIR brief, NOTAM filtering, satellite images, route brief saving facility, Personal Location Point, ASHTAM/VAAC, CYCLONE/TCAC, Ballooning Forecasts and conversion tools.
How do I change my subscription level?
Click on the button labelled 'Subscribe' in the top right hand corner of the page. On the first page enter your email address, Click on the 'Yes' radio button and enter your password. You will be directed to the Subscription Items page. Select a new subscription period and/or level and then click on 'Next>>'. Read and check the payment information in the pop-up dialog carefully before selecting 'OK' to proceed to make your payment. If there is a problem with the Payment information, select 'Cancel' and contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
How much does a subscription to skybookGA™ cost?
Subscription prices start from as little as £1.03 per month for a Standard account. The popular Planner account costs just £3.30 per month if you subscribe for 12 months. To find out what is included in the prices for skybookGA™ subscriptions, click here.

Answers : Technical

The buttons down the left hand side of skybookGA™ disappear when I put my mouse over them.
This will happen if your web browser is configured to never use cached files.

Open a new Internet Explorer window, and click the 'Tools' menu, followed by 'Internet Options'. In the window that appears, select the 'General' tab and then click 'Settings' in the section labelled 'Temporary Internet Files'. Change the option under 'Check for newer versions of stored pages' to 'Automatically' and make sure the disk space is set to more than zero (50MB is recommended).

The next time you view skybookGA™, the menu buttons should not disappear.
I sometimes find skybookGA™ hangs up and stops responding.
The skybookGA™ website requires a constant connection to the Internet. If skybookGA™ seems to hang up and stop responding, it is often due to a temporary loss of connection.

Adobe Reader will occasionally try to download automatic updates. When this happens, Adobe Reader will display a window asking which updates you wish to install. Sometimes, this window appears behind instead of in front of the main skybookGA™ display.

If Adobe Reader is asking which updates to download when you print a Briefing Pack or try to view any PDF, skybookGA™ may appear to not respond. The problem is that Adobe Reader is waiting for you to close its automatic updates window, and will not respond until you do so. Hold down the left key, and press the key to check whether Adobe Reader is attempting to perform automatic updates.
I have difficulty viewing briefing information onscreen as PDF documents using Adobe Reader.
The skybookGA™ website integrates with Adobe Reader to display briefing information. This allows you to output Weather, NOTAM, and other briefing information to a permanent copy as a PDF document. Adobe Reader can display a PDF document onscreen within the skybookGA™ website. You then also have the option to Save the document or to Print the document to a paper copy.

If Adobe Reader fails to correctly display PDF documents onscreen within the skybookGA™ website, or if you are experiencing any other difficulties with Adobe Reader, please click here.
When I log in skybookGA™ asks me to download Adobe Reader, but it is already installed on my computer.
Your browser is unable to detect the installation of Adobe Reader on your computer. We recommend that you uninstall Adobe Acrobat Reader using your Control Panel, and then visit Adobe's website to re-install the Acrobat Reader.
I can't see all the skybookGA™ website, I am missing some of the presentation. Why is this?
skybookGA™ is designed to work with the computer screen resolution set to a minimum of 1024 x 768 pixels. If the resolution is set to a coarser level than this, e.g. 800 x 600 pixels, some of the skybookGA™ presentation will not be visible. If you don't know how to set your screen resolution, then click here.
When I try to log in, skybookGA™ tells me to change my pop-up blocker settings. Why is this?
Some parts of the skybookGA™ website need to use pop-up windows to display information. These pop-up windows can occasionally be blocked by pop-up blocker software installed on your computer. Pop-up blockers may be included as part of your web browser, or installed as a plug-in toolbar such as Google Toolbar or Yahoo Toolbar, or may be separate software products such as a Norton Internet Security.

It is vital that pop-up blockers are configured to allow pop-up windows from the skybookGA™ website. If pop-up windows are blocked, many parts of the website will fail to display correctly. For more information on how to configure your pop-up blockers, please click here.

If you cannot configure your pop-up blocker software to allow pop-ups from this site, then when you try to log in there will be a link at the bottom of the pop-ups information page which will allow you to login without changing your pop-up blocker settings.

Answers : Help & Support

Where can I find help for skybookGA™?
Click on the button marked 'Features' above. Here you will find lots of demonstration movies which will help you learn about the features of skybookGA™. Make sure you turn on your PC speakers to fully benefit from these tutorials.

The skybookGA™ QuickStart Guide also helps new users learn where to begin.

Once you have logged in to skybookGA™ you will see a red 'Help' button in the top right corner. Clicking this help button will open a comprehensive and easy to follow User Guide.
What is your support policy?
Please read skybookGA™'s support policy, by clicking here.

Answers : Use of skybookGA™

As a new user, can I put in the lat & long coordinates for a private strip?
Yes you can store the lat & long of your airstrip; in fact you can save up to 100 personal locations in the database. To do this go to "Plan a Route", click on "Maintain Locations". A pop-up window will appear, to add a new location simply click on Add New. The window will change to allow you to enter the name and position of the new location; you can keep it as a personal location or by clicking on the "Make Public" you can recommend it as a location that may be of use to others in the skybookGA™ community. If you choose this option an email is automatically sent to the skybookGA™ support team, where we will validate the location for public use.
Where do you obtain your data from?
skybookGA™ uses the same data that airports and international commercial aircraft operators use for their briefing packs. Our dedicated in-house team of professionals constantly maintain and monitor the data, ensuring you receive the most up-to-date and accurate information available.

skybookGA™ distributes aeronautical information from the following approved sources:

Meteorological Data:
Source: The UK Met Office as licensed by the Meteorological Authority for the United Kingdom (UK). (See UK AIP GEN 1-1-1)

Authority: The Civil Aviation Authority is the Meteorological Authority for the United Kingdom. Meteorological forecasting and climatological services for civil aviation are provided by the Meteorological Office as the agent for the Civil Aviation Authority. (See UK AIP GEN 3-5-1)

Head of Met Authority, Civil Aviation Authority, Directorate of Airspace Policy, CAA House, K6, 45-59 Kingsway, London, WC2B 6TE.

NOTAM Data:
Source: European AIS Database (EAD) & Aeronautical Information Bureau, EUROCONTROL, Rue de la Fusée 96, 1130 Brussels, Belgium

Authority: United Kingdom Aeronautical Information Service (UK AIS) is operated by NATS Limited on behalf of the UK Civil Aviation Authority. (See UK AIP GEN 3-1-1)

UK Aeronautical Information Service, NATS Ltd., Heathrow House, Bath Road, Hounslow, Middlesex, TW5 9AT.
As a subscriber can I use skybookGA™ on another PC other than the one I registered on?
An individual subscriber is entitled to use skybookGA™ for their personal use from anywhere around the globe. Using an Internet connected PC or laptop simply go to www.skybookGA.com and logon as you do now.
If your query is not answered in the above FAQs please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it